Interview Transcript - Jashar

Interviewee: American woman in company of child and husband, age interval: 25-50. Interview conducted on the boat. 

Q: How often do you travel on this line?
A: First time

Q: What is the purpose of your visit?
A: A visit to the Vasa Museum

Q: Why did you choose this boat?
A: My husband did the research, but it seemed to be the most pleasant alternative

Q: How did you get your ticket?
A: We asked the SL staff early on and knew we could travel with our SL Access Card. 

Q: How has the travel experience been so far?
A: It's been nice, but it would have been much better to have a guide that could tell us about everything around us during the trip. For instance, we have no idea what this is (pointing at Gröna Lund in the distance).

Q: Where there any surprises?
A: The lack of signs and the fact that most of the subway system information was in Swedish. English is the language of the world and we expected to see more of it, at least in the more touristy areas. 

Q: Did you find sufficient information about the route of the boat?
A: No, we're not sure about when we're going to go off and where to head after that. 

Q: Would you use a smartphone application that guides you towards your destination?
A: No, we don't really use smartphones (Husband intervened: "yes we do")  Oh yes! Sure, we would use smartphones if it would help.

Q: Would an audio guide in the app be of use to you?
A: It would be better if we had a real guide on the boat. I guess it would be convenient inside the museum, but I think we'll be fine without one.